Refund and Cancellation Policy
Introduction: At Go Hurghada (gohurghada.com), we strive to provide the best private airport transfers and excursion experiences. We understand that plans can change, and we aim to make our cancellation and refund process as clear and fair as possible.
1. Customer Cancellations
- Standard Excursions & Day Trips: Cancellations made at least 24 to 48 hours prior to the scheduled activity time are eligible for a full refund. Cancellations made late or no-shows are non-refundable.
- Airport Transfers: Free cancellation is available up to 12 hours before the scheduled pick-up time. Cancellations made after this window may be subject to a cancellation fee.
2. Cancellations by Go Hurghada In rare cases of force majeure, severe weather conditions, or operational constraints, Go Hurghada reserves the right to cancel a service. In such cases, customers will receive a 100% full refund.
3. Refund Processing (Payment Gateway Integration)
- Method of Refund: All approved refunds are processed strictly back to the original payment method (Credit Card / E-Wallet) used during the purchase.
- Gateway & Timeline: Refunds are initiated through our secure payment gateway partners (such as Paymob and Kashier). Once processed by us, the funds typically take standard banking business days to reflect in the customer’s bank account, depending on the issuing bank.
4. How to Cancel To cancel a booking or request a refund, please contact us immediately via email or phone using the details on our “Contact Us” page, and include your booking reference number.